Privacy statement - Ironmasters Bistro

Privacy Policy – Ironmasters Bistro

Last Updated: 22-07-2025

At Ironmasters Bistro (“we,” “us,” or “our”), we are committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information when you interact with our website or engage with our food and catering services.

By accessing our site or providing your personal data, you agree to the terms of this policy.

Information We Collect

We may collect and process the following types of personal data:

Personal Information

Full name
Email address and phone number
Booking or enquiry details
Dietary preferences (if voluntarily provided)
Payment details (for pre-orders or event payments)

Technical Information

IP address
Browser and device type
Pages visited on our site
Date/time of access and interaction

Service Interaction Data

Customer feedback or reviews
Communication records via email, phone, or contact forms
Event or function booking history

How We Use Your Information

We use the data we collect to:

Process and manage bookings, enquiries, and catering requests
Communicate with you about your order or reservation
Fulfil food safety and allergy-related requirements where applicable
Improve our services and customer experience
Manage payments, refunds, or invoices
Send updates or promotional offers (only with your consent)
Comply with legal and regulatory requirements

Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

Consent: Where you have given permission (e.g. marketing updates or dietary notes)
Contractual Obligation: To fulfil a booking or provide a service
Legal Requirement: For food hygiene or financial record-keeping
Legitimate Interest: To operate and improve our services, while respecting your rights

Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share it with:

Payment processors and booking tools for secure transactions
Service partners for event fulfilment (e.g., catering staff or delivery services)
Legal or regulatory bodies, where required (e.g., food safety inspections, law enforcement)
Website hosting and IT providers, under secure and controlled agreements

All third parties are required to treat your data confidentially and securely.

Data Security

We take appropriate security measures to protect your data, including:

Secure server environments
Access restrictions and staff training
Regular review of internal data handling practices

While we take every reasonable precaution, no system is completely immune to risk. If you believe your data may have been compromised, please notify us immediately.

Data Retention

We retain your data only as long as necessary for:

Providing our services
Meeting legal and financial obligations (e.g., tax records for up to 6 years)
Resolving disputes or fulfilling legitimate operational needs

When your data is no longer needed, we securely delete or anonymise it.

Your Rights

Under data protection laws, you have the right to:

Access the personal data we hold about you
Rectify inaccurate or outdated information
Request erasure of your data (subject to legal requirements)
Restrict certain types of processing
Object to processing based on legitimate interests
Withdraw consent at any time (where applicable)
Request portability of your data

To exercise any of your rights, please contact us using the details below.

Changes to This Policy

We may occasionally update this privacy policy to reflect changes in legal requirements or our services. Any updates will be posted here, with the “Last Updated” date revised accordingly. Please review this policy periodically to stay informed.